Privacy Policy

1. Information We Collect

We may collect the following categories of information when you interact with the Service:

• Information you provide directly — such as your name, email address, and any details submitted through contact or access-request forms.
• Usage data — information automatically collected about how you access and use the Service, including pages visited, time spent, and referring URLs.
• Device and technical data — such as browser type, operating system, IP address, and device identifiers.
• Cookies and similar technologies — used to recognise your browser and improve functionality (see Section 6).

2. How We Use Information

Information collected through the Service may be used to:

• Provide, maintain, and improve the Service and its features.
• Respond to inquiries, support requests, and access applications.
• Send administrative communications, including updates to policies or service terms.
• Monitor usage patterns to understand engagement and diagnose technical issues.
• Protect the security and integrity of the Service and prevent misuse.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, Clos Thesaurelle relies on one or more of the following: your consent, the necessity of processing to provide a service you requested, compliance with a legal obligation, or our legitimate interest in operating and improving the Service, provided that such interest is not overridden by your rights.

4. Sharing of Information

We do not sell personal information. Information may be shared in limited circumstances, including:

• Service providers — third parties who perform functions on our behalf, such as hosting, analytics, or communication tools, under appropriate confidentiality obligations.
• Legal compliance — where disclosure is required to comply with a legal obligation, court order, or governmental request.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, it is securely deleted or anonymised.

6. Cookies and Tracking Technologies

The Service may use cookies and similar technologies to remember preferences, understand usage, and support core functionality. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Service may not function properly without them.

7. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Information may be processed or stored in countries other than your own. Where such transfers occur, we aim to ensure that appropriate safeguards are in place consistent with applicable data protection requirements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page.

10. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed of how we handle information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out through the contact details listed on our Contact page.